Terms and Conditions

Effective date: 3 November 2026

These Terms and Conditions (“Terms”) govern access to and use of SmartBoostHub (“SmartBoostHub”, “we”, “us” or “our”), including wallet features, digital products, bill payments and other services displayed on our website. Service-specific descriptions or requirements shown at checkout form part of these Terms. Our Privacy Policy explains how personal information is handled.

1. Accounts and Account Security

• Provide accurate, current information when registering and keep your account details up to date.
• You are responsible for protecting your password, one-time passcodes, device and account access. Do not share credentials with unauthorised persons.
• Activities carried out through your account may be treated as authorised by you unless you promptly notify us of suspected compromise and the circumstances indicate otherwise.
• Do not access, attempt to access, or use another person's account without permission, and do not bypass security controls or platform restrictions.
• We may temporarily restrict access where reasonably necessary to investigate suspected fraud, protect users, comply with law or secure the platform.

2. Services and Third-Party Providers

SmartBoostHub may provide or facilitate airtime, mobile data, electricity payments, cable-TV subscriptions, social-media marketing services, virtual foreign numbers, VPN-related products, premium digital access and other products listed on the website. Availability, price, delivery method, validity period and eligibility may differ by product.

Some services depend on external payment processors, telecommunications operators, utilities, social-media platforms, VPN providers, subscription platforms or other third parties. SmartBoostHub does not control their systems, policies, decisions, outages or future changes. We will make reasonable efforts to process orders, but cannot guarantee uninterrupted availability or performance of third-party systems.

3. Utilities and Bill Payments

• Verify recipient details: Check phone numbers, electricity meter numbers, account references, smartcard/decoder numbers and subscription packages before confirming payment.
• Irreversible transactions: Once airtime, a token, a subscription or another service has been successfully delivered to the details you supplied, the transaction may not be reversible.
• Provider delays: Network, utility or provider maintenance may delay fulfilment or confirmation. Pending orders will be handled according to the provider's response and the status shown in your account.
• Incorrect details: We may be unable to recover value sent to an incorrect number or account. Contact support promptly if you identify an error.

4. Virtual Foreign Numbers and OTP Services

• Virtual numbers are supplied for the purpose and duration stated in the relevant product description, commonly to receive a verification code for a supported service.
• Check service compatibility and be ready to receive the code before placing an order. Availability of a number for a particular app or platform is not guaranteed unless expressly stated.
• Once an OTP has been successfully delivered or the number has been used as described in the order, the service is considered fulfilled and is generally non-refundable, subject to applicable law and any specific product guarantee.
• Third-party platforms may reject virtual numbers, change verification requirements, disable numbers or restrict accounts. SmartBoostHub does not control those decisions and cannot guarantee that a third-party account will remain active.
• Do not use virtual numbers to impersonate others, evade lawful restrictions, commit fraud, or violate a service provider's terms or applicable law.

5. VPN Products and Services

VPN-related products may include access, subscription details, configuration information, account credentials or other digital items, as specified in the product listing. The precise features, duration, device limits and activation steps are determined by the description provided at the time of purchase and any applicable provider terms.

• Lawful use: You are responsible for using any VPN product in compliance with applicable laws and the VPN provider's terms and acceptable-use policies.
• Credentials and devices: You are responsible for keeping supplied credentials or configuration details secure and for using them only within the permitted device, connection and account limits.
• No misuse: You must not use a VPN product to facilitate fraud, unauthorised access, harassment, unlawful activity, or infringement of another person's rights.
• Provider decisions: SmartBoostHub does not control the VPN provider's infrastructure, server locations, speeds, security practices, account checks, availability or policy changes. We do not guarantee uninterrupted access, a particular speed, or suitability for a specific purpose unless expressly stated.
• Restrictions or termination: If a provider suspends, changes or terminates access, the resolution depends on the product's stated terms, the reason for the issue, any applicable warranty and applicable law. A restriction caused by misuse or breach of provider rules may not qualify for a refund or replacement.
• Security: Do not send passwords or one-time passcodes to support staff. If you suspect credentials have been exposed, stop using them and contact support through the official website.

6. Premium Logins, Accounts and Digital Access

“Premium logs” or “premium logins” refers to credentials, account access or other premium digital-access products offered in a listing. The exact access rights and permitted use depend on that listing. Unless a product description explicitly states otherwise, purchase does not mean that you own the third-party account, platform, subscription or underlying content.

• User responsibility: You are responsible for how you use the access details supplied to you and must comply with applicable laws and the relevant platform's terms, usage rules and content policies.
• Keep credentials confidential: Do not publish, resell, share or distribute credentials or access details unless the product description expressly permits it.
• Use only as permitted: Do not use access details to impersonate another person, access data without authorisation, interfere with another user's account, bypass security controls, or engage in unlawful activity.
• Third-party control: The underlying platform may change passwords, require verification, limit simultaneous sessions, revoke access, suspend accounts or alter its subscription rules. SmartBoostHub cannot prevent decisions made by that platform.
• Personal information: If access to a third-party account reveals information belonging to another person, you must not copy, disclose, exploit or use that information without proper authorisation.
• Do not assume permanence: Unless a listing clearly promises a specific validity period or warranty, access should not be treated as permanent. Review the product description before paying.
• Support and remedies: If credentials do not work on delivery, contact support promptly and provide the order reference and a description of the issue. Any replacement, repair or refund depends on the advertised warranty, the cause of the problem and applicable law.

SmartBoostHub does not authorise unlawful access to third-party accounts or data. We may decline, suspend or cancel an order where there is a reasonable concern that the product or its intended use is unlawful, fraudulent, unauthorised or inconsistent with these Terms.

7. Social Media Marketing (SMM) Services

1. Duplicate orders: Do not place multiple orders for the same link or target while an earlier order is still in progress unless the service description permits it. Overlapping orders may interfere with delivery and make a remedy impossible.
2. Public profiles and changed IDs: Keep the relevant profile or content accessible as required by the service description. If you make an account private, delete the content, or change a username/link after ordering, delivery may fail or be impossible to verify.
3. Estimated delivery: Start times and completion times are estimates unless a specific guarantee is expressly stated. Platform updates, maintenance and provider capacity may cause delays.
4. Refills and drops: A refill is available only where the listing includes a refill guarantee and the request falls within its stated warranty period and conditions. Low-cost or non-refill services may experience drops.
5. Engagement quality: Unless the listing expressly guarantees otherwise, we do not guarantee that followers, views, likes or other interactions will come from real, active, local or targeted users, or that they will engage further with your content.
6. Platform rules: You are responsible for understanding the relevant social platform's rules and accepting the risk that it may remove interactions or restrict an account.

8. Orders, Pricing and Fulfilment

• Review the product description, quantity, target details, validity, warranty and price before confirming an order.
• An order is not necessarily complete merely because payment has been initiated. Check your account and transaction status for confirmation.
• We may correct obvious pricing or listing errors, reject an order that cannot be fulfilled, or request clarification where necessary. If payment has been taken for an order we cannot fulfil, we will assess the appropriate remedy in accordance with applicable law and the transaction status.
• Do not submit false evidence or make repeated claims for the same transaction after it has been resolved.

9. Wallet Deposits, Balances and Refunds

• Platform balance: Deposits are intended for purchases on SmartBoostHub. Except where required by law or expressly approved by us, wallet balances are not a bank account and are not redeemable for cash withdrawal.
• Successful deposits: A deposit is credited when confirmed by our system or payment provider. A bank debit alone does not necessarily mean the deposit has been confirmed.
• Failed or pending payments: If a payment remains pending or a deposit is missing, contact support with the transaction reference. Do not repeatedly pay for the same pending order without checking its status.
• Completed services: Orders successfully delivered to the details you supplied are generally not refundable, except where a stated guarantee, our error, applicable law or the circumstances justify a remedy.
• Failed fulfilment: Where a service was not delivered and the transaction can be verified, we will review the order and determine the appropriate remedy, such as a wallet credit, replacement or refund where applicable.
• Product-specific terms: A product listing may state additional eligibility requirements, validity periods, exclusions or warranty procedures. Those terms apply to the extent they are consistent with applicable law.

10. Disputes, Reversals and Chargebacks

If a deposit or order is missing, delayed, duplicated or incorrect, contact SmartBoostHub support first where practical so we can investigate using the transaction reference. You must provide truthful information and cooperate reasonably with an investigation.

We may restrict an account while investigating credible evidence of fraud, payment abuse or repeated misuse of dispute processes. However, nothing in these Terms is intended to remove any non-waivable right you may have under applicable law or to prevent you from contacting your bank, payment provider or a competent authority where you are entitled to do so.

11. Prohibited Use

You must not use SmartBoostHub or any product purchased through it to:

• commit fraud, theft, impersonation, phishing or other unlawful activity;
• access an account, system, device or personal information without authorisation;
• facilitate illegal gambling, unlawful adult content, exploitation, hate-based abuse or threats of violence;
• infringe intellectual property, privacy, publicity or other legal rights;
• distribute malware, disrupt services, circumvent security controls or interfere with the website;
• resell, redistribute or share a product in breach of its stated licence or usage limits; or
• submit false payment evidence, exploit system errors, abuse promotions or manipulate service workflows.

We may reject orders, suspend access, or close accounts where reasonably necessary to address a breach, fraud risk, security issue or legal requirement. Where appropriate and lawful, we may notify the user and provide an opportunity to explain the circumstances.

12. Service Availability and Disclaimers

We aim to keep SmartBoostHub available and product descriptions accurate, but cannot guarantee that the website or every third-party service will always be uninterrupted, error-free or available. Maintenance, network failures, provider changes, force majeure events and circumstances beyond our reasonable control may affect services.

Except for any express product guarantee and any rights that cannot lawfully be excluded, third-party products are supplied subject to the relevant provider's features, terms and availability. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

13. Privacy and Personal Information

We process personal information as described in our Privacy Policy. You should submit only information that is necessary and accurate for your order. You must have the right or authority to provide any phone number, meter number, account reference or other person's information that you submit to us.

14. Changes to Services or These Terms

We may update products, prices, features or these Terms from time to time. The latest version will be published on this page with an updated effective date. Changes apply prospectively unless applicable law requires otherwise. Continued use after an update constitutes acceptance to the extent permitted by law.

15. Governing Law and Complaints

These Terms are intended to be interpreted under applicable laws of the Federal Republic of Nigeria. Nothing in this section prevents a consumer from exercising rights or remedies that cannot lawfully be waived. If you have a complaint, contact us first with your account details and relevant order or transaction reference so we can investigate.

16. Contact SmartBoostHub

For support, order issues or questions about these Terms:

• Website: https://smartboosthub.com.ng/
• Email: support@smartboosthub.com.ng

Do not email passwords, one-time passcodes or full payment-card details. Include your order or transaction reference where relevant, but avoid sending unnecessary personal information.