Effective date: 3 November 2026
SmartBoostHub (“SmartBoostHub”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy applies to our website, customer accounts, wallet and transaction features, customer support, and services made available through the website. It is intended to operate alongside our Terms and Conditions.
1. Information We Collect
Depending on how you use SmartBoostHub, we may collect the following categories of information:
- Account information: your name, email address, phone number, username, and account credentials or securely stored authentication data.
- Transaction information: deposits, wallet balance changes, purchase history, transaction references, amounts, timestamps, service status, and relevant payment confirmations.
- Service details: information needed to fulfil a request, such as a mobile number for airtime or data, an electricity meter number, a cable-TV smartcard or decoder number, or other details you submit for a selected service.
- Support communications: messages, complaints, and information you choose to provide when contacting us.
- Technical information: information that may be generated when you access the website, such as IP address, browser and device information, access logs, and basic usage or diagnostic data.
- Marketing preferences: your choices about receiving promotional messages and, where applicable, records of your subscription or unsubscribe request.
Please do not send us passwords, one-time passcodes, full payment-card details, or other sensitive information through ordinary email or customer-support messages.
2. How We Use Your Information
We may use information for purposes such as:
- creating and managing your account and providing access to our services;
- processing wallet deposits, payments, service purchases, refunds, reversals and transaction enquiries;
- submitting and tracking airtime, mobile data, electricity, cable-TV and other available service requests;
- sending account notices, receipts, transaction updates, security alerts and important service announcements;
- responding to customer-support requests and resolving disputes;
- detecting fraud, abuse, unauthorised activity, errors and security incidents;
- maintaining, troubleshooting and improving our website and services;
- sending promotional or marketing communications where permitted by applicable law and your preferences; and
- meeting legal, regulatory, accounting and record-keeping obligations.
3. Lawful Basis for Processing
Where required by applicable data-protection law, we process personal information on an appropriate lawful basis. Depending on the circumstances, this may include performing a contract with you, taking steps at your request before providing a service, complying with a legal obligation, pursuing legitimate interests that do not override your rights, or obtaining your consent where consent is required.
4. Payments and Third-Party Service Providers
SmartBoostHub may use external payment processors, including KoraPay,PaymentPoint, and other providers to facilitate payments or deliver requested services. These providers may receive information necessary to process a payment, verify a transaction, prevent fraud, or complete a service request. Their handling of information may also be governed by their own privacy notices and terms.
Payment status, transaction references, amounts and related confirmations may be returned to us so that we can update your account and reconcile transactions. Payment-card or bank information should be submitted only through the relevant provider's authorised payment interface, not through customer-support messages.
We may also use hosting, email delivery, security, analytics, telecommunications, utility, airtime, data, cable-TV or other service providers where necessary to operate the website and fulfil your requests. We do not authorise service providers acting for us to use personal information for unrelated purposes where prohibited by applicable law.
5. When We Share Information
We do not sell your personal information as a business practice. We may disclose relevant information:
- to payment processors and service providers where necessary to complete your requested transaction;
- to technical vendors that help us host, secure, maintain or communicate through the website;
- where disclosure is required by law, a court, a regulator or a lawful government request;
- where reasonably necessary to investigate fraud, protect users, enforce our terms, or safeguard our rights and systems; or
- in connection with a business restructuring or transfer, subject to appropriate safeguards and applicable law.
We aim to limit disclosures to information reasonably necessary for the relevant purpose. We do not control the independent privacy practices of third-party websites or services; please review their policies when using them.
6. International Processing
Some providers we use may store or process information outside Nigeria. Where personal information is transferred internationally, we will take steps required by applicable data-protection law to ensure that the transfer has an appropriate legal basis and safeguards.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction records, resolving complaints, preventing fraud, and meeting legal or accounting requirements. Retention periods vary according to the type of information and the reason it was collected.
When information is no longer needed, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to any legal obligation or legitimate need to retain it.
8. Cookies and Technical Data
Our website or its hosting and security tools may use cookies, sessions, log files or similar technologies to keep the website functioning, support account sessions, protect against abuse, remember preferences, or understand technical performance. The technologies actually used may depend on the website features you access.
You can manage cookies through your browser settings. Blocking essential cookies or session storage may prevent some account or website features from working properly.
9. Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. No website, internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and for notifying us promptly if you suspect unauthorised access to your account.
10. Marketing Communications
We may send service-related messages, such as account, security and transaction notifications, when needed to operate your account. Promotional emails or messages will be sent in accordance with applicable law and your preferences. Where an unsubscribe option is provided, you can use it to opt out of promotional emails. You may also contact us to request that marketing communications stop. Opting out of marketing will not prevent us from sending essential service or legal notices.
11. Your Privacy Rights
Subject to applicable law and any relevant limitations, you may have the right to:
- request information about how your personal data is processed;
- request access to personal data we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal data where the law permits;
- object to, or request restriction of, certain processing;
- withdraw consent where processing is based on consent, without affecting processing that occurred before withdrawal;
- request a copy of eligible information in a portable format, where applicable; and
- make a complaint to the relevant data-protection authority.
To make a privacy request, contact us using the details in Section 14. We may need to verify your identity before acting on a request. Some information may need to be retained to complete transactions, prevent fraud, resolve disputes or comply with the law. We will explain where a legal limitation applies.
12. Children's Privacy
SmartBoostHub is not intended to knowingly collect personal information from children in circumstances where parental consent or other authorisation is required and has not been obtained. If you believe a child has provided personal information to us improperly, contact us so we can assess the request and take appropriate steps.
13. Links to Other Websites
Our website may link to third-party websites, payment pages or service platforms. This Privacy Policy does not govern those external services. Review the applicable privacy notice before submitting information to a third party.
14. Contact Us
For questions about this Privacy Policy, requests relating to your personal data, or privacy complaints, contact SmartBoostHub:
- Website: https://smartboosthub.com.ng/
- Email: support@smartboosthub.com.ng
Please use a subject such as “Privacy Request” and describe your request. Do not include your password, one-time passcode or full payment-card details.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, data-handling practices or legal requirements. The updated version will be published on this page with a revised effective date. Please review it periodically.
16. Applicable Law
This Policy is intended to be interpreted consistently with applicable Nigerian law, including the Nigeria Data Protection Act 2023, and any other data-protection requirements that apply to the relevant processing.